Accredited by the
Joint Commission

Patient Satisfaction


The staff at Hickory Trail Hospital would like you and your family members to have the best possible experience while in our care. Our goal is, and always will be, to exceed your expectations.
 

Because of this, a patient satisfaction survey is mailed to families after receiving care, and these surveys provide us with important feedback regarding our services. The survey asks patients to agree/disagree with statements related to the care they received on a 1 – 5 scale, with 1 = strongly disagree and 5 = strongly agree.
 

Here’s how patients rated us in August 2014:
 

4.6 out of 5 = I feel better now than when I was admitted.

4.44 out of 5 = I would recommend this facility to someone needing treatment.

4.46 out of 5 = Overall, I was very satisfied with my treatment.

 

Additionally, we received the testimonials below from patients and families who completed treatment at Hickory Trail Hospital:

  • "My stay was excellent and very helpful to me for a better future for my son and I."
  • "Staff was wonderful. This is not just a job for them. They truly care about all patients."

 

Hickory Trail is extremely proud of our patient satisfaction ratings, and we continually strive to improve our services. If you would like to provide feedback about the care you received, please contact us.

© Hickory Trail Hospital
2000 N. Old Hickory Trail | DeSoto, TX 75115
Phone: 972.298.7323
Physicians are on the medical staff of Hickory Trail Hospital, but, with limited exceptions, are independent practitioners who are not employees or agents of Hickory Trail Hospital. The facility shall not be liable for actions or treatments provided by physicians. Model representations of real patients are shown. Actual patients cannot be divulged due to HIPAA regulations.


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